PRIVACY POLICY

We collect personal and non-personal information to provide a better shopping experience and to improve our services. Below are the types of information we collect:

Personal Information

When you make a purchase, create an account, or interact with us in other ways, we may collect the following personal information:

• Name
• Email Address
• Shipping and Billing Address
• Payment Information (credit card details, billing information)
• Phone Number 
• Order History

Non-Personal Information

We also collect non-personal information to understand how visitors interact with our website and improve our services. This may include:

• Device Information (type of device, operating system)
• IP Address
• Browser Type
• Location Data (city, country, or general location based on IP address)
• Pages Visited on our website and the time spent on each page
• Cookies and Tracking Data (used to track user activity on the site for analytics and personalized content)

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Providing customer service and support
• Sending order confirmations, shipping updates, and other notifications
• Sending promotional offers and newsletters (with your consent)
• Analyzing and improving our website and services
• Complying with legal obligations and resolving disputes

We do not sell or rent your personal information. However, we may share your information with trusted third parties who assist us in providing services, such as:

• Service providers: These include payment processors, shipping companies, and email service providers.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owner.
• Legal obligations: We may disclose your information when required by law, such as to comply with a subpoena, legal request, or regulatory requirement.

We use cookies and similar tracking technologies to enhance your experience on our website, track website usage, and provide personalized content. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.

You can choose to disable cookies through your browser settings, but please note that some features of the website may not function as intended if cookies are disabled.

We take the security of your personal information seriously. We implement a variety of security measures to ensure your data is protected from unauthorized access, alteration, or disclosure. However, please note that no method of data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request the correction of any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions.
• Opt-out of marketing communications: You can opt-out of receiving marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these websites. We recommend that you review the privacy policies of any third-party sites you visit.

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information as soon as possible.

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

shop.helkan.fi
Email: contact@helkan.fi
Phone: +358 413 123891 |  +358 417 233118
Address: juustenintie 3,Helsinki, Finland.